BOOKING AND CANCELLATION POLICY
At the Trinity Centre, we now have a policy in place which requires you to pay a non-refundable deposit at time of booking in order to secure your appointment.
If you are unable to attend your appointment for any reason, we ask you give at least 24 hours’ notice should you wish to cancel. This is simple act of courtesy to staff and other clients.
Giving this notice will enable us to re-schedule your appointment for a more convenient time to you as well as enable us to offer cancelled appointments to other clients.
Failure to give at least 24hrs notice will result in you losing your deposit.
Any clients who have previously missed 2 or more appointments will be asked to pay for their treatment in full at the time of booking a treatment.
Please note deposits are non-refundable.
Please note we do not give refunds on any products or purchases.
Whilst on the premises it remains your responsibility to look after and retrieve all your valuables before leaving. Staff at The Trinity Centre cannot be held responsible for any items lost.
We require all new clients to complete a client consultation form before undertaking any treatments. In order to do so we ask new clients arrive 5 minutes before your treatment time to allow time to complete this. All personal details taken from clients will be kept secure and held in the strictest confidence.
Gift vouchers are an ideal gift for any adult, for any occasion and can be purchased by telephone or at reception. They are valid for 6 months from date of purchase and are subject to our usual booking & cancellation policy. Failure to give at least 24hrs notice will result in forfeiting 50% of the value of your gift voucher.